Service Coordinator Role


Service Coordinator

An exciting opportunity exists for a Service Coordinator to join Cornwall Pools.

The main roles are to coordinate the service team and to respond to planned and emergency maintenance & repair requests, assigning the work efficiently to service technicians.

Key Responsibilities:

  • Handling all breakdown calls received by phone or email and to schedule technicians to attend on a priority basis.
  • First point of contact for breakdown and services calls from customers, as well as in-house service technicians.
  • Preparation of quotations upon receipt of service reports from the technicians and enquiries received through email and phone.  Subsequent follow up with clients in order to gain approval of work.
  • Dealing with and prioritising planned maintenance visits.

Key Skills:

  • Good geographical knowledge of Cornwall.
  • Excellent verbal & written communication skills with a professional & courteous manner at all times.
  • Excellent organisational skills and able to work unsupervised.
  • Ability to work co-operatively within a small team, across the company & with external customers.
  • Experience in office administration with a good knowledge of Microsoft Office/Excel, knowledge of Sage would be advantageous.


Salary is dependent on experience.