At Cornwall Pools we are dedicated to and pride ourselves on giving the highest level of customer service.
Unfortunately, though, sometimes things can go wrong. In the event that you have a concern or complaint, we are here to help resolve your issue as quickly and efficiently as possible.
If you have any issues, please contact us via email to [email protected], please provide the following information:
- Your name and address
- Contact Details
- A Clear explanation of our concern/complaint
If your complaint is regarding finance, which have been accepted for through third-party finance companies, you can direct your complaint to the Financial Ombudsman service which handles complaints on a range of financial matters.
Please note that if you wish to refer your complaint to the financial ombudsman Service you must do this within six months of the date of our final response.
Their contract details are:
The Financial Ombudsman Service
Tel: 0800 023 4567 or from a mobile: 0300 123 9123
Emails: [email protected]
Consumers do not have to accept the decision made by the Financial Ombudsman and can keep their right to go to court. However, if the decision of the Financial Ombudsman is accepted then its is binding both you and us.