Privacy Policy

Cornwall Pools are committed to safeguarding the privacy of our website users and privacy and security of your personal information. 

This Privacy Notice describes how we collect and use personal information about you. 

This notice does not form part of any agreement or contract and may be updated at any time. 

Our website incorporates privacy controls which affect how we will process your personal data.

In this policy, “we”, “us” and “our”, refer to Cornwall Pools Ltd.

How we use your personal data

In this section we have set out:

• the general categories of personal data that we may process;
• in the case of personal data that we did not obtain directly from you, the source and specific categories of that data
• the purposes for which we may process personal data; and
• the legal bases of the processing.

We may process data about your use of our website (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website.

We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, profile pictures, gender and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is consent.

We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely [he proper administration of our website.

We may process any of your personal data identified in this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

We may process any of your personal data identified in this policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis for this processing is our legitimate interests, namely the proper protection of our business against risks.

In addition to the specific purposes for which we may process your personal data set out in this section, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Please do not supply any other person’s personal data to us, unless we prompt you to do so.

Sensitive Personal Data

There may be instances where it is necessary for you to share information with us containing special categories of personal information or ‘ sensitive personal data’. This relates to things such as details of medical conditions which may need to share with us so we are able to meet your specific requirements when providing our goods and services. 

Due to the sensitive nature of this information, we will only take it from you if you have given us your explicit consent and it is necessary for us to do so. We will also inform you of what we wil do with this information and who we will share it with. 

Providing your personal data to others – Who has access to your data

We may share your personal information with third parties where required by law, where it is necessary to administer the contract we have entered in to you with you, or where we have another legitimate interest in doing so.

Recipients of your data may include third-party service providers, other related business entities, a regulator, or to otherwise comply with the law. 

If you choose to fund your purchase with us using one of the finance products we offer to our customers as a credit broker on behalf of lenders, we will share your data with the relevant lender so they are able to process your finance application.

Where we do so, we will require third parties to respect the security of your data and to treat it in accordance with the law.

Retaining, deleting and security of your personal data

We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors or other third parties who have a business need to know. 

We have put in place procedure to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so. 

How we decide how long to retain your data. 

We will only retain your personal information for as long as necessary to fulfil the purpose we collected it for, including for the purpose of satisfying any legal or contractual requirements. 

To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal information, the potential risk of harm from unauthorised use of disclosure of your personal information, the purpose for which we process your personal information and whether we can achieve those purpose through other means, and any applicable legal or contractual requirements. 

Your Rights 

You have the right to: 

•  Request Access to and a copy of your personal information that we hold. 
• Request Correction of the personal information that we hold about you if you believe it is incomplete or inaccurate. 
• Request erasure of your personal information in specific circumstances, such as; if our processing of your personal information is based upon legitimate interests and you believe it is no longer necessary; or if you believe we have processed your personal data unlawfully or not for the purpose which it was intended. 
• Object to processing of your personal information where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground. 
• Request to restrict the processing of your personal information in specific circumstances, such as; you have requested that your personal information is corrected and want to restrict processing whilst we correct it; where you believe our processing is unlawful but do not want us to erase your personal information; where we no longer need to store your personal information but you require us to do so to enable you to exercise or defend a legal claim.
• Data Portability in particular circumstances meaning that you can request for your personal information to be securely moved, copied or transferred from our IT environment to another. This only applies if our lawful basis for processing your data is consent or performance of a contract, and we are processing your data by automated means, 

Automated decision-making & Profiling

Automated decision making is where a decision is made by a computer without human intervention. In stances where this happens, individuals have the right to request human intervention and review. it is unlikely that you are conducting automated decision-making activities, but if you are then amend this section accordingly. 

We do not conduct any automated decision-making or profiling activities whilst processing your personal information. 

About cookies

A cookie is a file containing an identifier that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

We use cookies for the following purposes:

• Authentication – we use cookies [to identify you when you visit our website and as you navigate our website.
• Status – we use cookies to help us to determine if you are logged into our website.
• Personalisation – we use cookies to store information about your preferences and to personalise the website for you.
• Security – we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally.
• Analysis – we use cookies [to help us to analyse the use and performance of our website and services.
• Cookie consent – we use cookies to store your preferences in relation to the use of cookies more generally.

Use of Cookies

If you visit our website, we may use cookies where appropriate to gather information about your computer and your general interests to enable us to improve our website and target marketing appropriately. 

Cookies are stored on your computer’s hard drive and cannot be used to identify you personally as they contain no personal information. 

Cookies used by our service providers

Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Managing cookies

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

• https://support.google.com/chrome/answer/95647?hl=en(Chrome);
• https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);
• http://www.opera.com/help/tutorials/security/cookies/(Opera);
• https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies(Internet Explorer);
• https://support.apple.com/kb/PH21411(Safari); and
• https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy(Edge).

Blocking all cookies will have a negative impact upon the usability of many websites. If you block cookies, you will not be able to use all the features on our website.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Amendments

We may update this policy from time to time by publishing a new version on our website.

You should check this page occasionally to ensure you are happy with any changes to this policy.

Our details

This website is owned and operated by Cornwall Pools Ltd.

We are registered in England and Wales under registration number 05591734. and our registered office is at Cornwall Pools, Hendra Road, St.Dennis PL26 8EQ.

Our principal place of business is at:

Cornwall Pools Ltd

Cornwall Pools
Hendra Road
St.Dennis
PL26 8EQ

You can contact us:

• by post, to the postal address given above;
• by telephone, on 01726 860866
• by email, using the email [email protected]

Data protection officer

Our data protection officer’s contact details are:

Donna Walker  (contact details as above)

Credit: seq legal .com